Return Conditions

When you want to return the product(s) you purchased, you can click on the "product return form" from your member panel and return the products you can return within your legal period within 15 business days from the delivery date, stating the reason for the return.

If the product you want to return has a corporate invoice, you must send it together with the return invoice issued by the institution when returning it. The return invoice must include the product price (including VAT). Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.

2. PRODUCT RETURN RULE

Returns of the product and its packaging that are damaged, broken, destroyed, deteriorated, torn or used, or products that have a shipping label attached to the original box and are taped with duct tape or other tape are not accepted. Returns of products that have lost their salability and cannot be purchased by another customer are not accepted.

Returned products sent by PTT cargo are not accepted because they cannot be checked. Please do not send via PTT cargo.

3. RETURN PERIOD

The returned product is first examined by our Returns Department and sent to the product's authorized service or supplier for testing. If the product is eligible for return, the refund process is initiated. The duration of this process varies between 5-7 business days. The information you send will be reviewed by the Customer services department and you will be given detailed information on the subject. When your return is approved, you will be informed via e-mail or SMS.

The refund of the amount of the returned product(s) is transferred to your bank account within 12 business days for purchases made by credit card, and within 6 business days for purchases made by money order.

2. CREDIT CARD REFUND

Credit card transactions for which you have requested cancellation are returned to the cardholder's credit card within 2 to 7 business days, in accordance with the decisions taken by the banking association and the legal procedure. This process is the standard process that banks apply to all member businesses and individual customers; Refunds are not reflected back to the credit card on the same day. Our company fulfills the refund requests within 24 hours, and the remaining part of the refund process continues and is finalized by the bank. You can learn detailed information about the operation and refund process from the banks' customer services, along with all the details.

The transaction for which you requested a refund;

FOR EXAMPLE: You made a transaction of 90 TL in 6 installments on 30/04/2016. ( 15 TL X 6 Installments )

Then, you requested the refund of this transaction on 02/05/2016, the transaction amount was 90 TL.

It will be unblocked and reflected back to your credit card within 2-7 days, ready for reuse. In other words, the 90 TL deducted from your limit is reactivated and the bank allows you to shop for this amount again. However, since the transaction is in installments, the transaction will be reflected in your monthly account statement; Transaction Date Transactions During the Period Remaining Debt/Instalment Amount (TL)

02/06/2016 Company Name 15

It takes place in the form of entry and exit for a period of 6 months. Since the transactions are made in installments, although the amount is refunded to your credit card account, your installment amount is reflected as one entry (+) and one exit (-) transaction every month for the period given as 6 months in the example.